Complaints Procedure

At Liftmeup, we take complaints seriously and aim to resolve them promptly and fairly. If you are unhappy with our service, please follow the steps below.

Step 1: Contact Us

Email support@liftmeup.uk with:

• Your name and email address
• Your order ID (if applicable)
• A clear description of your complaint
• What outcome you are seeking

We aim to acknowledge your complaint within 2 working days and provide a full response within 14 working days.

Step 2: Escalation

If you are not satisfied with our response, you can ask for your complaint to be reviewed by a senior member of our team. We will provide a final response within 14 working days of the escalation.

Step 3: External Resolution

If you remain unsatisfied after our internal process, you have the right to:

• Report a data protection complaint to the Information Commissioner's Office (ICO) at ico.org.uk
• Seek advice from Citizens Advice at citizensadvice.org.uk
• Take legal action through the courts (consumer claims can be made through the small claims track)

Our Address

Janah Ainge
507 Ashley Road
Poole, BH14 0BD
United Kingdom
support@liftmeup.uk