Privacy Policy

Last updated: 24 September 2026

1. Who We Are

Liftmeup is the data controller for the personal data we collect through our website and services. Our contact details are:

Janah Ainge
507 Ashley Road, Poole, BH14 0BD, United Kingdom
support@liftmeup.uk

ICO Registration Number: ZB392812

2. What Data We Collect

We collect and process the following personal data:

Account data: email address, name (if provided)
Order data: social media username or post link (public information), order history, transaction amounts
Payment data: processed by our third-party payment provider — we do not store card numbers
Technical data: IP address, browser type, device information, pages visited
Communication data: messages you send to our support team

3. How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your orders (contractual necessity)
To send order confirmations and delivery updates (contractual necessity)
To respond to support requests (contractual necessity / legitimate interest)
To improve our website and services (legitimate interest)
To send marketing emails if you have opted in (consent)
To comply with legal obligations (legal obligation)

4. Legal Basis for Processing

Under the UK GDPR, we process your data on the following lawful bases:

Contract: processing necessary to fulfil your order
Legitimate interest: improving our services, fraud prevention, website analytics
Consent: marketing communications — you can withdraw consent at any time
Legal obligation: retaining records as required by UK tax and consumer law

5. Data Sharing

We may share your data with:

Payment processors: to process payments securely (e.g. Stripe, PayPal)
Email service providers: to send transactional and marketing emails
Service fulfilment partners: to deliver your order (limited to the public username you provide)
Law enforcement: if required by law or court order

We do not sell your personal data to third parties.

6. Cookies

We use cookies in accordance with our Cookie Policy. No non-essential cookies are set until you give consent through our cookie banner. See our Cookie Policy for details.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above. Specifically:

Order data: 6 years from the date of the order (for tax and legal compliance)
Account data: until you request deletion
Marketing data: until you unsubscribe or withdraw consent
Technical data: 12 months

8. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

Access: request a copy of your personal data
Rectification: ask us to correct inaccurate data
Erasure: ask us to delete your data (subject to legal retention requirements)
Restriction: ask us to limit how we use your data
Portability: receive your data in a structured, machine-readable format
Objection: object to processing based on legitimate interest
Withdraw consent: withdraw consent for marketing at any time

To exercise your rights, email support@liftmeup.uk. We will respond within 30 days.

9. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place (such as UK Standard Contractual Clauses or adequacy decisions).

10. Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, access controls, and regular security reviews.

11. Complaints

If you are unhappy with how we handle your data, you can complain to us at support@liftmeup.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk

12. Contact

Janah Ainge
507 Ashley Road
Poole, BH14 0BD
United Kingdom
support@liftmeup.uk