Refund Policy

Last updated: 24 September 2026

1. Your Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel a distance contract starting from the day the contract is made.

However, because Liftmeup provides digital services that begin delivery promptly after payment, at checkout you are asked to:

  • Provide explicit consent for delivery to begin immediately; and
  • Acknowledge that you will lose your 14-day cancellation right once delivery begins.

2. When You Can Get a Refund

  • Before delivery starts: You may cancel for a full refund if delivery has not yet begun.
  • Non-delivery: If we fail to deliver your order within a reasonable time (typically double the estimated delivery time), you are entitled to a full refund.
  • Significant shortfall: If we deliver substantially fewer units than ordered and cannot fulfil the remainder, we will offer a partial refund for the undelivered portion.
  • Service not as described: If the service does not match our description (under the Consumer Rights Act 2015), you may be entitled to a refund.

3. Refill Guarantee

Instead of a refund, we first offer a free refill if followers or engagement drop within the refill period:

  • Standard tier: 30-day refill
  • Premium tier: 60-day refill
  • Elite tier: 90-day refill

To request a refill, contact our support team at support@liftmeup.uk with your order ID. Refills are processed within 48 hours.

4. When Refunds Do Not Apply

  • If delivery has been completed in full.
  • If drops occur after the refill period has expired.
  • If your social media account is set to private, deleted or suspended after ordering.
  • If you change your username after placing an order.

5. How to Request a Refund

Email support@liftmeup.uk with your order ID and the reason for your refund request. We aim to respond within 2 working days and process approved refunds within 5–10 working days to your original payment method.

6. Complaints

If you are not satisfied with our response, please see our Complaints Procedure.

7. Contact

Janah Ainge
507 Ashley Road
Poole, BH14 0BD
United Kingdom
support@liftmeup.uk